Privacy Policy

1. Who we are

This website is operated by the Association of Independent Personal Search Agents (“IPSA”, “we”, “us”, “our”). IPSA represents and supports independent personal search agents and promotes high professional standards throughout the property search industry. We are the data controller for personal information collected through ipsa-online.co.uk.

Our new website is currently being built. This policy covers the temporary website, which includes information about IPSA, a contact page and the members area. We will update it when the new website launches.

2. Information we collect

When you contact us

If you contact us through our contact page, by email or by telephone, we collect your name, contact details, company name if you give it, and the content of your enquiry.

When you use the members area

For IPSA members, we hold login details such as username and email address, and the company information members choose to maintain, including business contact details and the areas they cover. This information is used so members can search member coverage.

When you visit the website

Like most websites, our hosting provider automatically records basic technical information such as your IP address, browser type and the pages you visit. This is used to keep the website running securely.

3. How we use your information

We do not sell your personal information or use it for marketing without your consent.

4. Cookies

This temporary website only uses cookies that are strictly necessary for it to work, such as cookies that keep members signed in to the members area. These cookies do not track you and do not require consent.

We do not currently use analytics, advertising or social media cookies. If this changes, we will update this policy and ask for consent before any such cookies are set.

5. Who we share your information with

We only share personal information where it is needed, with organisations required to keep it secure:

• We Know Ltd, which builds and maintains our website on our behalf.
• Our hosting provider, which stores the website and its data.
• Professional advisers, such as accountants and lawyers, where needed.
• Regulators or authorities, where we are legally required to share it.

Member company information in the members area can be seen by other signed-in members for the purpose of searching member coverage.

6. How long we keep your information

• Enquiries: up to two years after our last contact with you.
• Members area accounts and company information: for the duration of membership and up to six years afterwards.
• Technical logs: for a short period, normally no more than 12 months.

7. Keeping your information secure

We use appropriate measures to protect your information, including encrypted connections, secure hosting, password-protected member accounts and access controls. No online system is completely secure, but we work to keep risks as low as possible.

8. Your rights

Under the UK GDPR you have the right to access the personal information we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, object to how we use it and, in some cases, receive a copy to transfer elsewhere.

To use any of these rights, email info@ipsa-online.org.uk. There is usually no charge, and we will respond within one month.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office:

10. Changes to this policy

We will update this policy when our new website launches, or if we change how we use personal information. The latest version will always be available on this page.

11. Contact us